Privacy Policy

Last updated: 16/12/2025
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1. Who we are

This Privacy Policy applies to akservices.gr and the private transfer services provided by KOTSIS ANTONIOS (sole proprietorship) in Crete.

Data Controller: KOTSIS ANTONIOS (Sole Proprietor)

Area: Ierapetra, Lasithi, Greece

Email: info@akservices.gr

Phone: +30 697 370 8979

2. Data we collect

  • Contact details: name, phone number, email.
  • Transfer details: pickup and drop-off location, date/time, passengers, luggage, notes/special requests.
  • Flight details (optional): flight number, only to help monitor delays for airport pickups.
  • Messages: content you send via form, email, phone or WhatsApp.
  • Technical data: IP address and basic usage/security logs.

3. Why we use your data

  • To handle your booking request and provide the transfer service.
  • To communicate with you (confirmation, updates, changes).
  • To monitor arrivals (when flight number is provided).
  • To secure and operate our website and systems.
  • To protect our legal rights in case of disputes.

4. Legal bases (GDPR)

  • Performance of a contract / pre-contractual steps (Art. 6(1)(b)).
  • Legitimate interests (Art. 6(1)(f)) for security and service improvement.
  • Consent (Art. 6(1)(a)) where required.

5. Sharing of data

We share data only when necessary, for example with drivers/partners executing the transfer (only essential trip details) and technical providers (hosting/IT). We do not sell your personal data.

6. WhatsApp

If you contact us via WhatsApp, communication is processed through WhatsApp/Meta’s platform, subject to their policies. We use WhatsApp strictly for communication regarding your request/transfer.

7. Retention

We keep personal data only for as long as needed to manage the request/service and for a reasonable period for organizational and legal protection purposes.

8. Your rights

You have the right to access, rectify, delete, restrict processing, object, and data portability where applicable, and to withdraw consent where consent is the basis. To exercise rights, contact: info@akservices.gr. You may also complain to the Hellenic Data Protection Authority (www.dpa.gr).

9. Security

We apply appropriate technical and organizational measures to protect data. No internet transmission is 100% secure.

10. Changes

We may update this policy. The latest version applies from the date published on the website.